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SHIPPING POLICY - CAPTAIN PUFFABLES
Delivery Timeframes
At Captain Puffables, we are committed to getting your premium apparel and accessories to you as efficiently as possible. Please allow 10 to 15 business days from the date of purchase for your items to arrive at your designated shipping address.
Processing Time
All orders are carefully processed and prepared for shipment within 1-3 business days of order confirmation. During peak seasons or promotional periods, processing times may extend slightly, and customers will be notified of any delays.
Shipping Methods
We partner with reliable shipping carriers to ensure your Captain Puffables items arrive safely. Standard shipping is included in our delivery timeframe of 10-15 business days. Expedited shipping options may be available at checkout for faster delivery.
Shipping Locations
Currently, we ship throughout the United States. International shipping may be available for select items - please contact us at captainpuffables@gmail.com for international shipping inquiries.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package's progress. Please allow 24-48 hours for tracking information to become active in the carrier's system.
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. Captain Puffables is not responsible for packages delivered to incorrect addresses provided by the customer. Address changes may be possible if requested within 2 hours of order placement.
Delivery Issues
If your package appears lost or damaged upon arrival, please contact us immediately at captainpuffables@gmail.com or +1 203-231-7644. We will work with you and our shipping partners to resolve any delivery issues promptly.
Weather and External Delays
While we strive to meet our 10-15 day delivery commitment, please note that shipping times may be affected by factors beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Carrier delays or service disruptions

  • Holiday shipping volumes

  • Customs processing (for any international shipments)

Contact Information
For any shipping-related questions or concerns, please don't hesitate to reach out:

Policy Updates
Captain Puffables reserves the right to update this shipping policy as needed. Any changes will be posted on our website, and customers will be notified of significant policy changes via email.

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